Our Unbeatable Results or Refund Guarantee

At Agua de Cielo, we firmly stand behind the efficacy and quality of our products. We are committed to our customers' satisfaction and ultimate success. We win if you win. Hence, we are happy to offer our Unbeatable Results or Refund Guarantee.

Here's how it works:

  1. Use the Product as Recommended: We have included instructions in each of our product pages to ensure optimal results. Please ensure you follow the recommended usage guidelines included with each product. Your guarantee period begins from the day you receive your product.
  2. Take at least one photo before and after you’ve used the select products: This will help us evaluate if there have been changes in your hair quality.
  3. Contact Our Support Team: If you do not see or feel any improvements to your hair within the first 30 days of receiving the product as recommended, please get in touch with us at hello@aguadecielobeauty.com. We will work with you and provide tailored advice to ensure you get the best results and use your products to their full potential at no extra cost.
  4. Money-Back Guarantee: If, after working with our support team and following their recommendations, you're still not feeling or seeing an improvement in your hair quality, we will offer a full refund. All we ask is for you to send the products back to us. Sounds fair, right? Your satisfaction is our top priority, and we believe in the effectiveness of our products.

Remember, our goal is to ensure that you are delighted with your purchase and the results you achieve. This guarantee is just one of the ways we back up that commitment.

Please note that this guarantee applies to the initial purchase of any of our products. You must reach out to our support team within 30 days of receiving your product. The refund then can only be requested after working with our customer service team. This will give you ample time to use the product and work with our support team.

Mandatory conditions for this guarantee to be valid include: avoiding use of chemical treatments to the hair, combining use with non-organic products, failing to follow recommendations, and usage of hair-damaging tools. Guarantee does not include accessories.

To initiate a refund under our Results or Refund Guarantee, please contact our customer support team, who will guide you through the process.

We value your trust in us and promise to stand by our commitment to quality and customer satisfaction. Thank you for choosing us for your journey to better results.